Kuber Shipping & Delivery Policy

SERVICEABLE AREAS

• We currently deliver our products across India through reputed courier partners.
• Delivery availability depends on the PIN code of your shipping address and can be checked during checkout.
• If your area is not serviceable, you will not be able to place an order.
• We are continually expanding our logistics coverage to reach more locations.
• We do not deliver to international destinations at present.

ORDER PROCESSING TIME

• All orders are processed within 2–9 business days after receiving full payment and order confirmation.
• Orders placed on Sundays or public holidays are processed on the next working day.
• You will receive an email and/or SMS confirming that your order has been received and is being processed.

SHIPPING CONFIRMATION AND TRACKING

• Once shipped, you will receive a confirmation message containing the tracking number and courier details.
• Tracking updates may take up to 24 hours to reflect on the courier partner’s website.
• You can track your shipment through the “Track Orders” section on our website or via the courier’s tracking portal using the AWB/tracking ID.
• For assistance, contact customer service at info@kuberindustries.co.in or +91 85050 30382.

ESTIMATED DELIVERY TIME

Delivery timelines vary depending on location and product availability:

• Metro Cities: 3–6 business days
• Tier 2 Cities: 5–9 business days
• Tier 3 & Rural Areas: 7–12 business days
• Remote/Hilly/Island Regions: Up to 15 business days

Note: Delays may occur due to natural calamities, holidays, lockdowns, or unforeseen courier issues.

SHIPPING CHARGES

• Shipping charges (if applicable) will be displayed during checkout.
• Orders above a certain value may qualify for free shipping as per current website offers.
• If an order is partially cancelled or returned, shipping fees may be adjusted or retained.
• Cash on Delivery (COD) orders may include an additional handling fee.

MULTIPLE SHIPMENTS

• Some orders may be dispatched in multiple packages due to logistical or availability reasons.
• Separate tracking details will be provided for each shipment.
• Each parcel will include its own statutory invoice.

DELIVERY ATTEMPTS AND RECEIPT OF PRODUCTS

• Couriers attempt delivery up to two (2) times at the provided address.
• If unavailable, the courier may contact you for rescheduling.
• After two failed attempts, the package is marked undelivered and returned to us.
• Re-dispatch (if requested) may require additional shipping fees.
• A valid government photo ID may be required upon delivery.

DELIVERY DELAYS

• Delays may occur due to weather, strikes, lockdowns, transport restrictions, or other uncontrollable factors.
• Incorrect or incomplete shipping information may also cause delays.
• We will inform you of any significant delay via email or phone.
• The Company is not liable for losses arising from such delays.

DAMAGED, MISSING, OR WRONG ITEMS ON DELIVERY

• If the package appears damaged or tampered with, you should refuse delivery.
• If accepted, report any issue within 48 hours at info@kuberindustries.co.in along with:
  • Order number
  • Registered mobile number
  • Clear photos of packaging and damaged item(s)
• Our team will investigate and offer a replacement, refund, or store credit as per our Return & Refund Policy.

UNDELIVERABLE OR RETURNED ORDERS

• Orders may be returned to our warehouse if the address is incorrect, incomplete, or the customer is unavailable.
• Prepaid Orders: Refund (excluding shipping fees) will be processed within 10–15 business days.
• COD Orders: Redelivery will be attempted only upon your confirmation and prepayment of re-shipping charges.

CHANGE OF SHIPPING ADDRESS

• You may request an address change before dispatch by contacting customer support.
• Once shipped, modifications are not possible.
• Any post-dispatch address change is subject to courier approval and may incur additional fees.

OWNERSHIP AND RISK OF LOSS

• All purchases are made under a shipment contract.
• Ownership and risk pass to the customer once the courier delivers the package to the specified address.
• The Company is not liable for loss, theft, or damage after successful delivery.

CUSTOMER SUPPORT

For shipping or delivery-related queries, contact: